SpecTec Maintenance / Service Agreement
AMOS Support Services
Tiered AMOS support and Customer Success programme starting with an AMOS Health Check, with named Customer Success Managers from Gold tier.
Description
AMOS Support Services is a structured, three-tier Customer Success programme for AMOS users, replacing a purely reactive support model. Engagements start with an AMOS Health Check that assesses the current configuration, identifies quick wins and builds a delivery roadmap.
Key features
- Three support tiers
- AMOS Health Check at the start of each engagement
- Named Customer Success Manager from the Gold tier upward, reviewing incident trends and risks
- Single point of accountability
Strategic Project Services
Structured improvement programmes with defined milestones, dedicated expert capacity and monthly value reports covering platform improvements, optimisation and module enablement.
Applications
Ongoing support for ship owners and managers running AMOS.
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