Jotron Maintenance / Service Agreement
Support agreements & training
Customizable annual support agreements and training for Jotron products, including remote health checks, maintenance visits, repairs and midlife upgrades.
Description
Jotron offers customizable support agreements at an annual fixed rate, combining technical support, preventive maintenance, software updates and repairs. All agreements guarantee an email response to tickets within 1-3 business days. Training is available at Jotron, onsite, online and remotely. Jotron, headquartered in Larvik, Norway, controls its entire product chain from research and development to production, sales and support, and its maritime products are sold and serviced through a global network of maritime partners.
Key features
- Technical phone support and case reporting
- Remote health checks and reports
- Annual onsite maintenance visit (1-3 days)
- Software and firmware bugfixes and releases
- Midlife upgrades at the Norwegian head office
- Refresher training (three-day remote online course)
- Optional inclusion of repair costs; repair turnaround of 7, 14, 21 or 28 days
Applications
- Operators of Jotron radio, recorder and navigation systems
Specifications
| Ticket response | 1-3 business days |
|---|---|
| Repair turnaround options | 7, 14, 21 or 28 days |
| Onsite visit | 1-3 days per year |
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- SKIPPER echo sounders
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- Tron SART20 & Tron AIS-SART
- Tron TR30 GMDSS VHF handheld radio
- Tron TR30 AIR emergency VHF AM radio
- Tron SA20 PLB
- Tron GMDSS test & programming tools
- SKIPPER repeaters & navigation displays
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