Ballard Maintenance / Service Agreement
Customer Care and After-Sales Service
Extended warranty, service parts, remote and on-site support, repair and refurbishment, spare parts logistics, training and telematic monitoring.
Description
Ballard's Customer Care team supports operators of Ballard fuel cell products from integration through commissioning, training, warranty and service contracts.
Key features
- Extended warranty (up to 1 million kilometers of regular usage) and service parts packages
- Online Customer Care Portal
- Remote support and on-site service
- Product repair, refurbishment and recycling at service centres in Canada and Denmark
- Spare parts logistics from remote warehouses
- Training Academy at training centres in Canada and Denmark or at customer sites
- Digital performance monitoring through telematic devices for remote troubleshooting and predictive maintenance
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