VideoRay Repair & Overhaul
Technical Support, Repair and Authorized Service Centers
Customer service, remote technical support and hardware repair for VideoRay ROVs, plus a worldwide Authorized Service Center network.
Description
VideoRay Customer Care is organized into Customer Service for administrative issues, Technical Support for remote resolution of technical problems, and Repair for hardware faults. Where possible, technicians remotely access users' systems for real-time diagnosis and corrective action.
Key features
- Remote diagnosis and technical support
- Factory hardware repair
- Authorized Service Center program with strategic partners worldwide for regional support and repair; centers must meet business and technical requirements and take periodic update training
- Parts and service availability guaranteed for new VideoRay-manufactured systems for 10 years from purchase
Specifications
| Parts and service availability | 10 years from purchase (new systems) |
|---|
More from VideoRay
- VideoRay Mission Specialist Wraith
- VideoRay Mission Specialist Defender
- VideoRay Mission Specialist Ally
- VideoRay Mission Specialist Pro 5
- VideoRay Mission Specialist Custom Series
- VideoRay ROV Sensors and Tooling Accessories
- VideoRay ROV Tether and Tether Deployment Systems
- VideoRay ROV Power Options
- VideoRay Comprehensive Maintenance Program
- VideoRay Certified ROV Training
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